Managed IT & Cybersecurity · Miami, FLIT That Actually
Answers the Phone
Achilles Technologies manages and secures the systems South Florida businesses run on — help desk, endpoints, servers, email, and network. Flat monthly pricing, documented response times, and one person who knows your environment.
Managed IT & Security Services
One provider for the systems your business depends on — from the help desk ticket to the firewall rule.
Managed IT & Help Desk
Unlimited business-hours support for your team, plus proactive monitoring and patching of workstations and laptops. Problems get caught before they become tickets.
Server Management
Monitoring, patching, performance tuning, and remediation for on-premise and cloud servers. Health checks that surface problems while they're still small.
Email Security
Protection against phishing and business email compromise — the attack that most often reaches small businesses. Includes mailbox administration and domain authentication.
Backup & Recovery
Encrypted daily backups with point-in-time recovery, so a ransomware event or a failed drive is a bad afternoon instead of a closed business.
Network & Firewall
Firewall configuration and management, firmware updates, VPN, and connectivity monitoring — including WatchGuard, SonicWall, and Fortinet environments.
Endpoint Security
Next-generation antivirus and endpoint detection and response across every device, with real-time detection and automated containment of threats.
Small Enough to Care.
Structured Enough to Deliver.
Most small businesses get one of two bad options: a break/fix shop that only shows up after something breaks, or a large provider where you're account number 400. Achilles Technologies is built to be neither.
You Talk to the Person Who Fixes It
No ticket queue purgatory and no handoffs between technicians who've never seen your environment.
Flat Monthly Pricing
One predictable invoice. Standard support is unlimited during business hours — no per-ticket billing and no surprise labor charges.
We Document Your Environment
Every device, license, and configuration gets written down. If you ever leave, that documentation goes with you.
Security Isn't an Upsell
Endpoint protection, email security, and backups are part of the base service — not an add-on you find out you needed after an incident.
Response Time Commitments
Response targets are measured during standard business hours (Mon–Fri, 8:00 AM–5:00 PM ET). Confirmed security incidents receive a response regardless of hour. Response time reflects initial engagement, not guaranteed resolution.
Straightforward Monthly Plans
Flat monthly pricing based on your environment — user count, servers, and what's already in place. On-site work is quoted separately by scope. Every engagement begins with an assessment.
Core managed IT for teams that need reliable support and baseline protection.
- Unlimited business-hours help desk
- Endpoint monitoring & management
- Patch management
- Next-gen antivirus
- Monthly reporting
- Not included: Server management
- Not included: Email security
- Not included: Backup & recovery
Full managed IT and security for businesses running a server and handling sensitive data.
- Everything in Foundation
- Server monitoring & management
- Endpoint detection & response (EDR)
- Email security & anti-phishing
- Encrypted backup & recovery
- Firewall & network management
- Quarterly business reviews
- Not included: Compliance support
For businesses with regulatory requirements, multiple locations, or more complex infrastructure.
- Everything in Managed
- Compliance gap assessment & documentation
- Security awareness training
- Extended log retention
- Multi-site support
- Custom SLA terms
Flat monthly rate
Everything in your plan — unlimited business-hours help desk, monitoring, patching, security, and backup. One invoice, same amount every month, no per-ticket billing.
Billed separately
On-site visits, quoted by scope and billed hourly. After-hours work at a discounted contracted rate. Onboarding, hardware, projects, and migrations quoted up front.
Most support is handled remotely. When a job genuinely needs someone on site — hardware replacement, cabling, new equipment installs — we scope it and quote it before any work begins. No surprise labor charges.
Let's Look at Your Environment
Start with an assessment. We'll review your systems, tell you what's actually at risk, and give you a straight answer on what it would cost to fix — whether or not you end up working with us.